Contact Us
contact us
TALK TO A REAL PERSON
Email is the fastest way to reach us. One inbox, answered by our customer support team, not a bot.
support@mutedunderwear.comHOW TO REACH US
For any order or customer enquiry, email support@mutedunderwear.com. It goes straight to our customer support team, and we aim to respond within 24 hours.
Include your order number and, if it is a fit or product issue, a photo. It usually saves a round of back and forth and gets your problem solved in one reply instead of three.
PLEASE DON’T DM US
Our Instagram, Facebook and TikTok accounts are not set up for customer support. Messages sent there are not monitored by the support team and will delay your enquiry. Email always reaches us faster.
YOU MIGHT NOT NEED TO EMAIL
These cover most of what people write in about.
Our 30-day fit guarantee sends you the right size free and you keep the original, up to 2 items per order. How it works.
Your shipping confirmation email has the tracking link. Delivery times and courier issues are covered on Shipping & Returns.
Conditions, timings and what is refundable are set out on Shipping & Returns.
Both share the same extended cotton gusset. Compare the two styles.
Cards, wallets, PayPal and Afterpay. See what you can use.
CHANGING OR CANCELLING AN ORDER
Email us as soon as you can with your order number. Our warehouse dispatches orders almost as soon as they come in, so we need to be quick, and once a parcel has left we cannot pull it back.
Still need a hand? Email us and a real person will get back to you.